Lumora Tiles is a trading name of WebWorks Solutions Ltd. We are the data controller for personal data collected through lumoratiles.co.uk.
When you place an order or create an account, we collect your name, email address, phone number, billing and delivery addresses, and order history. We do not store your card details, payments are processed securely by Stripe.
We use your data to process and fulfil your order, provide customer support, manage returns and damage claims, and (only with your separate marketing consent) send you offers and news by email. Transactional emails (order confirmations, delivery updates) are sent regardless of marketing consent, as they are necessary to fulfil your order.
You have the right to:
To exercise any of these rights, contact us at support@lumoratiles.co.uk.
We share order information with our supplier/warehouse partner to fulfil your order, payment information with Stripe to process payment, and consented website usage data with Google Analytics and Microsoft Clarity to help us improve the site. We do not sell your personal data to third parties.
See our Cookie Policy for details of the cookies we use. Only essential cookies are set before you provide consent for optional cookies.
For any privacy questions, contact us at support@lumoratiles.co.uk.
